Electric Bike Technical Service

Do you need technical assistance?

If so your first point of contact and fastest way to resolve any issues is through the shop where you purchased the bike, even if this was on-line.

If you need to arrange a service for your Wisper ebike, or need technical assistance, your first point of contact is always with your local Wisper Dealer, even if you bought your bike on-line. In nearly all cases they will be able to arrange a service or resolve any issue you may have with your bike quickly and efficiently. They will be pleased to hear from you and are best placed to look after you.

If they can’t resolve an issue, they will call our service department for assistance. We have many years experience and hold thousands of spare parts in our warehouse in Kent and in most cases can despatch the exact part you need within 24 hours. Uniquely in the ebike business, we at Wisper support our bikes up to and often more than seven years from new.

If your local Wisper Dealer is unable to offer the assistance you require, you are welcome to contact us by email support@wisperbikes.com and one of our tech experts will get back to you. In most cases they will refer you to your original supplier and liaise with them in order to assist you. Whatever the situation we will make absolutely sure you are looked after in the most efficient manner possible.

Waste Wisper Bike Battery Return Policy

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, Amps Electric Bikes Ltd produce Lithium Ion batteries. We are obliged to recycle your battery free of charge, we will however need to make a charge for the collection of the battery. We are required to do this in any calendar year we place new industrial batteries on the market. If any of our customers or in certain cases other end users, require us to take back Wisper eBike batteries, they should contact us at support@amps.bike We will agree the necessary arrangements for the return, proper treatment and recycling of the waste industrial batteries.

It is the responsibility of our customer or other end user to return the battery to Unit 7 Chaucer Business Park TN15 6PW if they would like us to dispose of the battery.

Wisper Torque Values

Front axle nuts. 46N.m

Back axle nuts. 70N.m

Handlebar and stem clamp bolts. 12N.m

Handlebar stem expander bolt. 10N.m

Seat pillar clamp nut/bolt. 5-8 N.m

Seat clamp nuts. 24N.m

Crank axle Allen bolts. 40N.m

Gear shifter nuts. 4N.m

Rear carrier nuts. 8N.

Mudguard bracket nuts. 8N.m

Other general torque settings depend on the thread size. M4: 2.5-4.0N.m, M5: 4.0-6.0N.m, M6: 6.0-7.5N.m.

Wisper spoke guide

BIKE

705 Standard

705 TPP

806 Standard

806 TPP

905 Standard

905 TPP

FRONT

242 / 244mm

245 / 247mm

167 / 169mm

166 / 169mm

242 / 244mm

245 / 247mm

REAR

204 / 206mm

227 / 229mm

129 / 131mm

138 / 140mm

204 / 206mm

227 / 229mm

Wisper Controller Diagrams

WISPER SE CONTROLLER (PWOS31008) 2015 – 2018

WISPER TORQUE CONTROLLER FOR BAFANG

WISPER TORQUE CONTROLLER (PWBT31001) 2018

Bike Front Rear

OUR TRUSTPILOT REVIEWS

Quality, performance and good looks.

I like the build quality, no rattles whatsoever, the gear changes are simple and precise, the performance from the motor is excellent, when folded you won’t want to carry it far but if like me you only go as far a the car boot, then fine. At the age of 71, cycling is now more fun than when I was was a teenager…. I say get a Wisper, you won’t be disappointed.

Richard Miller

Great value and easy to use

My first electric bike and over the moon with it. Very easy to manoeuvre. I live at the top of a steep hill which was horrendous on my pedal bike but now feels as if i’m cycling on a flat road.

Yvonne

Great design

Great design, the flexibility available on power packs make the 806 an ideal companion to our motorhome. Great to see a British Company leading the way

Selwyn Cooper

A big thank you to Wisper bikes for…it’s certainly a Wildcat

A big thank you to Wisper bikes for their excellent support in buying the exceptional Wildcat Carbon e bike. It’s a dream to look at and ride.

Many thanks

Neil

Great folding E Bike, first class ride.

easy to adjust from a normal bike to the EBike with wisper. I have been highly delighted with the performance of this bike, I am 67 yrs old and found the battery assistance really helpful although I only use this function occasionally. With the additional throttle on the handlebars I can whizz up steepish hills without further injury to my joints. I have only had my Wisper bike for 3 weeks but would recommend it if you are thinking of buying an EBike. Also a big thank you to the guys in Frodsham where I purchased the bike who took the time to explain all the functions to me in detail.

Margaret Barrat

I LOVE my new bike!

Haven’t cycled for years mainly because we live on a steep hill and I could’t face the cycle home. Also my legs are quite weak after breaking my leg in an accident. With my new bike I raced up the hill no problem and can easily keep up with my husband! It’s early days but so far I LOVE my bike! It has greatly restored my confidence, and I am looking forward to getting fitter as well as having fun!

Lynn Churches

Great bike to ride either with or without assistance

Great bike to ride either with or without assistance. The electric motor makes all the difference to enjoying cycling for someone of older years, and weaker knees than in my youth. Multiple levels of assistance mean you can choose how much help you want from the bike depending on the gradient, or how tired you are. Gear change easy, comfortable saddle, and the bike looks good.

jsinc29

Wisper 705 Torque – an excellent choice

I’ve moved to the Wisper 705 Torque model from a different brand. I’ve been riding it for about 10 days and it’s been excellent in nearly every aspect. There were a few minor teething issues but all were resolved with support from my local dealer as well as from Wisper.

Queries were responded to promptly and it’s a great bike.

David H

Technical, Service and Battery Disposal