Do you need technical assistance?

If you need to arrange a service for your Wisper ebike, or need technical assistance, your first point of contact is with your local Wisper Dealer.  In nearly all cases they will be able to arrange a service or resolve any issue you may have with your bike quickly and efficiently. They will be pleased to hear from you and are best placed to look after you. If they can’t resolve an issue, they will call our service department for assistance. We have many years experience and hold thousands of spare parts in our warehouse in Kent and in most cases can despatch the exact part you need within 24 hours. Uniquely in the ebike business, we at Wisper support our bikes up to and often more than seven years from new.

If your local Wisper Dealer is unable to offer the assistance you require, you are welcome to contact us and one of our tech experts will call you. In most cases they will refer you to your original supplier and liaise with them in order to assist you. Whatever the situation we will make absolutely sure you are looked after in the most efficient manner possible.

If you need to contact us please go to the contact page by CLICKING HERE

Waste Wisper Bike Battery Return Policy

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, Amps Electric Bikes Ltd produce Lithium Ion batteries. We are obliged to take back free of charge, waste industrial batteries supplied to an end user for treatment and recycling. We are required to do this in any calendar year we place new industrial batteries on the market. If any of our customers or in certain cases other end users, require us to take back Wisper eBike batteries, they should contact us at support@amps.bike We will agree the necessary arrangements for the return, proper treatment and recycling of the waste industrial batteries.

It is the responsibility of our customer or other end user to return the battery to Unit 7 Chaucer Business Park TN15 6PW if they would like us to dispose of the battery.